by Annette Dow
A recent research report by independent analysts Quocirca, points out that: “Thirty percent of an IT team’s time is spent on low-level tasks such as responding to minor user incidents, carrying out routine procedures or checking for errors.” The report concludes that: “One way to reduce the cost of performing such tasks is more automation.” (Tarzey Longbottom, 2012).
This is not news. I recall writing articles on this wastage of time, resources, skills and money back in 2009. Yet, here we are in 2013 and the wastage continues, despite an environment of ongoing budget cuts, layoffs and the need to do more with less.
Amazingly, CIOs and IT directors continue to overlook one of the most obvious ways to increase accuracy and efficiency while freeing up IT time to focus on more important tasks. The answer is staring us in the face: Automate those tasks that can be automated. And how? That’s easy: by using one of the most fundamental tools available to the IT professional – scripting.